ORDER CANCELLATION POLICY
Last updated: August 24, 2026
If you wish to change or cancel your order, please contact TELLO as soon as possible at info@tellosocks.com and include your order number.
We will make every reasonable effort to accommodate your request. However, changes or cancellations cannot be guaranteed once an order has been confirmed, as processing may begin immediately.
ORDERS NOT YET DISPATCHED
If the order has not yet been prepared or handed to the shipping carrier, we may be able to change or cancel it.
A change or cancellation is considered accepted only after TELLO sends confirmation to the customer.
ORDERS ALREADY PREPARED OR DISPATCHED
Once an order has been prepared or handed to the shipping carrier, it can no longer be cancelled or changed.
After delivery, the customer may request a return in accordance with TELLO’s Return, Exchange and Refund Policy.
PREPAID ORDERS
If a prepaid order is successfully cancelled before dispatch, the amount paid will be refunded to the original payment method.
The payment service provider or bank may require additional time to post the refunded amount after it has been processed by TELLO.
CASH-ON-DELIVERY ORDERS
A successfully cancelled cash-on-delivery order does not require a refund because no payment has been collected.
REFUSED DELIVERIES
Refusing to receive an order after dispatch is not treated as an accepted cancellation.
The customer may be responsible for shipping, return or other costs resulting from refusal of delivery for reasons unrelated to an error by TELLO.
DEFECTIVE OR INCORRECT ITEMS
Cancellation is not required if an item arrives damaged, defective or different from what was ordered. In such cases, the customer should contact TELLO and follow the Return, Exchange and Refund Policy.
CONTACT
Email: info@tellosocks.com
Telephone: +962 79 722 17 18
This policy does not limit any mandatory consumer rights available under applicable law.