سياسة الاسترجاع
RETURN, EXCHANGE AND REFUND POLICY
Last updated: August 24, 2026
We want every TELLO shopping experience to be clear and convenient. Eligible products may be returned within 14 calendar days from the date of delivery, subject to the conditions below.
RETURN ELIGIBILITY
To be eligible for a return, the product must be:
• Unused, unworn and unwashed.
• In its original condition, with all tags and original packaging intact.
• Unopened, with any protective or hygiene seal intact.
• Returned as a complete set if purchased as part of a multipack.
• Accompanied by the order number or another valid proof of purchase.
For health and hygiene reasons, socks and underwear cannot be returned after their packaging or protective seal has been opened, where permitted by applicable law, unless the product is defective, damaged or the wrong item was supplied.
STARTING A RETURN
To request a return, please contact us at info@tellosocks.com within 14 calendar days of delivery. Include your order number and identify the products you wish to return.
If an item is defective, damaged or incorrect, please include clear photographs of the product and its packaging.
Please do not send any product back before receiving return approval and instructions from TELLO. Products returned without prior authorisation may not be accepted.
RETURNS AND EXCHANGES WITHIN JORDAN
When an exchange or store credit is selected, TELLO will cover one return or exchange shipment within Jordan per order.
When a monetary refund is selected, the customer is responsible for the return shipping cost. This cost may be paid directly by the customer or deducted from the final refund.
Exchanges are subject to product availability. If the requested product is unavailable, the customer may choose either store credit or a refund in accordance with this policy.
INTERNATIONAL RETURNS
Direct exchanges are not available for orders shipped outside Jordan. The customer may return an eligible product at their own expense and place a new order for the preferred item.
A trackable shipping service must be used, and the customer remains responsible for the return shipment until it is received by TELLO.
TELLO does not reimburse international return shipping costs, customs duties, import taxes, clearance charges or other amounts paid to third parties.
ORIGINAL SHIPPING CHARGES
Shipping charges paid for the original order are non-refundable unless the return results from a manufacturing defect, shipping damage or an incorrect item supplied by TELLO.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon delivery and contact us as soon as possible if an item is defective, damaged or different from what was ordered.
Once the issue has been verified, TELLO will cover the applicable return costs. The customer may choose between:
• A replacement at no additional cost.
• A full refund of the amount paid for the affected product and its related delivery charge, where applicable.
• Store credit for the eligible amount.
INSPECTION OF RETURNED PRODUCTS
All returned products are inspected upon arrival. We will notify the customer whether the return has been approved or rejected.
A return may be rejected if the product appears used, worn, washed, damaged through misuse, incomplete or otherwise fails to meet the return conditions. A rejected product may be sent back to the customer at their expense.
REFUND METHOD AND PROCESSING TIME
Once the returned product has been received, inspected and approved, the refund will be processed within 5–10 business days.
For electronically paid orders, the customer may choose a refund to the original payment method or store credit.
For cash-on-delivery orders, the customer may choose a refund through CliQ or store credit.
The bank or payment service provider may require additional time to post the refunded amount after it has been processed by TELLO.
For return questions, please contact us at info@tellosocks.com.
This policy does not limit any mandatory consumer rights available under applicable law.