Shipping policy
SHIPPING AND DELIVERY POLICY
Last updated: August 24, 2026
TELLO delivers throughout Jordan and offers international shipping to destinations served by our approved shipping carriers. Destination availability and the final shipping charge are confirmed at checkout.
ORDER PROCESSING
Orders are normally prepared within one business day after confirmation.
TELLO’s business days are Saturday through Thursday, excluding official public holidays.
Orders placed outside business hours, on Fridays or during official holidays will begin processing on the next business day.
Some orders may require additional time to verify payment information, delivery details or product availability. We will contact the customer if further information is required.
DELIVERY WITHIN JORDAN
The following delivery charges apply to the merchandise value after discounts and before adding delivery charges:
• Amman: JOD 3.
• Other Jordanian governorates: JOD 5.
• Free delivery throughout Jordan when the post-discount merchandise value exceeds JOD 30.
An order with a post-discount merchandise value of exactly JOD 30 does not qualify for free delivery.
Estimated delivery times are:
• Amman: 1–2 business days.
• Other Jordanian governorates: 2–4 business days.
INTERNATIONAL SHIPPING
International shipping costs USD 30, or its equivalent in the currency displayed at checkout.
International shipping is free when the post-discount merchandise value is USD 200 or more, before shipping charges, taxes, customs duties and other applicable charges.
Estimated international delivery is 5–10 business days after dispatch.
International delivery times may vary depending on the destination, carrier, customs procedures, local holidays and conditions in the destination country. International business days may also vary according to the carrier and destination.
SHIPPING CARRIERS AND METHODS
Orders are shipped through approved carriers selected by TELLO according to the destination and available service.
Where more than one delivery method is available, the applicable options and charges will be displayed at checkout.
ORDER TRACKING
Tracking is available and will be sent to the customer after the order has been handed to the shipping carrier.
Tracking activity may take some time to appear after the tracking number is issued.
CUSTOMS DUTIES AND IMPORT TAXES
For international orders, the recipient is responsible for customs duties, import taxes, clearance fees, brokerage charges and other amounts imposed by the destination country, unless checkout expressly states that such charges are included.
TELLO cannot determine or guarantee these charges in advance because they are set by the relevant authorities and service providers in the destination country.
DELIVERY ADDRESS
The customer is responsible for providing an accurate and complete recipient name, telephone number, address and delivery details.
An address change may be requested before dispatch, but cannot be guaranteed once order processing has begun.
Address changes cannot be guaranteed after the order has been handed to the shipping carrier.
The customer is responsible for additional costs resulting from:
• An incorrect or incomplete address.
• Inaccurate contact information.
• Inability to contact the recipient.
• Refusal of delivery for reasons unrelated to an error by TELLO.
UNSERVICEABLE DESTINATIONS
If an order cannot be shipped to the selected destination or address, TELLO will contact the customer, cancel the order and issue a full refund of the amount paid.
DELIVERY ATTEMPTS AND RETURNED SHIPMENTS
The customer must remain available through the contact details provided with the order.
If a shipment is returned to TELLO because of unsuccessful delivery attempts, an incorrect address, refusal of delivery or failure to complete required customs procedures, the customer may be responsible for the resulting return and reshipping costs.
DELAYS
Delivery times are estimates and are not guaranteed.
Delays may result from customs procedures, weather conditions, official holidays, seasonal demand, carrier operations, transportation interruptions or circumstances beyond TELLO’s reasonable control.
TELLO will provide available tracking information and reasonable assistance but is not responsible for delays caused solely by customs authorities, carriers or other circumstances outside its control.
LOST OR DAMAGED SHIPMENTS
If a shipment is lost or arrives damaged, please contact us promptly at info@tellosocks.com and provide the order number, photographs and any relevant delivery information.
After verification with the shipping carrier, the customer may choose between:
• A replacement at no additional cost.
• A refund of the eligible amount.
CONTACT
For shipping and delivery questions, please contact:
Email: info@tellosocks.com
Telephone: +962 79 7221718
This policy does not limit any mandatory consumer rights available under applicable law.